MSSP onboarding to SecOps; how should you configure to logically separate cases by client?

• A. In SecOps SOAR settings, create a new environment for each customer.
• B. Create a role for each customer.
• C. Create a permissions group for each customer.
• D. Create a playbook for each customer.

Answer: (A)

Separating cases by client is achieved by giving each client its own isolated workspace within the SecOps platform. Creating a new environment for each customer provides complete separation of incidents, data, integrations, and automations, so nothing from one client can appear in another’s case flow. This isolation also lets you manage per-client configurations—connectors, dashboards, and user access—independently, without risking cross-client exposure. Other options like roles, permission groups, or a per-client playbook help with access control or reuse, but they don’t guarantee data and workflow isolation on their own and can still allow cross-client leakage if everything shares a single environment. Therefore, a distinct environment per customer is the right approach for logical separation of cases.